Complexity is a given.  Simplicity is the goal.

The Chief Operations Officer

The question that haunts operations is, "What's happening now?"  Computer-assisted manufacturing is the localized answer to this question.  When sensors are linked to robotic equipment so that the equipment is "aware" of some critical metric.  Software can use that data to control the equipment to produce a consistent result.

More generally, management wants to do something very similar with all of the operations processes.  If we have metrics for now, we can act to modify the process in ways that ensure consistency even when the inputs have intrinsic variability.

If we are in a Statistical Pocess Control mode, we can compare a data point (metric) to established control limits and know immediately whether the production line should be halted or not.  If the process is manual, the same principle can be applied.  We need to define appropriate metrics and make them accessibile to monitoring and notification systems.  Once we have this and have created a control baseline, we can feel safe in stopping a process for a focused training session (10 minutes or less) that would keep us from producing a day's run of garbage.

How many times have you seen a process that was clearly producing rework continue simply because those involved didn't know what else to do?

Data Management is a critical piece of the answer.

The best information for the best decision.

Leadership for change, management for effectiveness, governance for stability.